Help Center

Returns/Exchanges

Returns & Exchange Options

What is your return/exchange policy?

I received the wrong item, what do I do?

Can I cancel or modify my order?

Order Confirmation & Tracking

Order Confirmation & Tracking Options

Where is my order confirmation number?

What is the status of my order?

My tracking number isn't showing any information on the progress of my order, where can I get more information on it?

What does "my order is pending" mean?

Is there a way to check the progress of my order?

I just placed 2 orders will you combine them?

What are your shipping options?

Do you ship to APO, FPO, and Military Addresses?

Do you ship internationally?

Charity Questions

Charity Info

Is my purchase considered a charitable donation that is eligible for a tax deduction in the U.S.?

Payments

Payment Information

What forms of payment do you accept?

How will the charge appear on my bank statement?

Why has my card been declined?

My card was charged twice, why is that?

Other.

Other Questions.

What will my personal information be used for?